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Policies
Shipping Charges
* Shipping charges are calculated according to the total weight of your waiting room toys. You can save on shipping by purchasing more items at one time.
* Some waiting room toys have Free Shipping or Shipping Included offers. These offers will be marked in the title of the item. This offer only applies to ground shipping within the 48 contiguous U.S. states.
* Please make sure that you give us the correct address information for accurate delivery of your order. If an order is returned by the shipping company due to an incomplete or inaccurate address, the purchaser will be responsible for all related shipping charges.
* If you purchase multiple items, they may arrive in multiple boxes and on different days.
In some instances, the weight of the wall toys may exceed our shopping cart calculator's ability to provide you an accurate shipping quote. If the initial shipping calculations are over our stores shipping threshold and need to be adjusted, Keeping Kids Busy will contact you with a shipping quote for your approval.
If you have any questions regarding shipping please e-mail us at help@keepingkidsbusy.com, call us at 1-866-488-1311, or fax us at 1-214-469-1533 with the item(s) you would like to purchase and the shipping zip code. We will then provide you with an accurate shipping quote and ordering instructions.
Delivery Time
Please allow two to three weeks for delivery. These dates are subject to change due to circumstances beyond our control. This includes lost shipments by UPS, FedEx, or other carriers.
Orders for waiting room toys submitted with the wrong billing information will need verification and therefore will be delayed and the above shipping policies will not apply. We ask that you please enter your billing address & phone number exactly as stated on your credit card statement so that your order may be processed efficiently.
International Orders
Keeping Kids Busy does ship to both Canada and United States.
Payment
We accept Visa, MasterCard, American Express, Discover, Purchase Orders (see below), Checks
For schools, hospitals, the military, WIC Programs, and other organizations that utilize Purchase Orders we are happy to process your order. Fax your order on School, Corporate, Hospital, Church, or Government Agency Letterhead to 1-214-469-1533. We will enter your order; fax and/or email back a confirmation.
Return Policy
We will refund the purchase price reduced by a 15% re-stocking charge.
Keeping Kids Busy wants you to be satisfied with your purchase. Prior to making a purchase, please be sure to ask any questions you might have about your order. We want you to be informed about the item(s) you are purchasing.
In the event that you are unhappy with your purchase, we accept returns in their original condition and packaging within 30 days of receipt. We will refund the purchase price of your item but not the original shipping charge. If the item had free shipping or shipping included with the purchase price, the actual cost of shipping may be deducted from your refund. You must e-mail us at help@keepipingkidsbusy.com to receive authorization. Unauthorized returns will not be accepted. Customers are responsible for return shipping costs.
For items damaged during shipping, contact us immediately for further instructions. To process the exchange or a return on damaged items you MUST keep the original box and all packaging. Keeping Kids Busy will assume the return shipping charges for defective products. As with all returns please e-mail us at help @keepingkidsbusy.com receive authorization or simply refuse the shipment if the damage is evident at time of delivery.
Refusal of Delivery: If an order is refused for a reason other than damage, the customer will be responsible for all shipping costs, including the shipping costs back to the warehouse, and any other costs that occur during the delivery and return process. If the order qualified for free shipping, the customer will be responsible for all actual costs associated with shipping and returning the respective shipment.
Terms of sale: We make every attempt to present accurate information on our site and we correct any errors as we identify them. You may verify product information by contacting Customer Service at 1-866-488-1311. A binding contract for the sale of the goods concerned does not exist until they are physically shipped and the customer's credit card is debited. If an honest mistake is made on the part of the seller we will contact you and you would not be responsible for keeping the sale in place.
Backordered Items: Keeping Kids Busy makes every reasonable effort to post accurate information about the availability of each item and when backordered items will become available. We will make every effort to keep you informed if a backorder is further delayed.
